Topic: User Testing
When to Use Which User-Experience Research Methods
October 12, 2014
Modern day UX research methods answer a wide range of questions. To know when to use which method, each of 20 methods is mapped across 3 dimensions and over time within a typical product-development process.
Demonstrate Thinking Aloud by Showing Users a Video
September 1, 2014
Show a 1-minute demo video to your test participants to teach them how to think aloud in a usability study and give you more useful information.
UX Without User Research Is Not UX
August 10, 2014
UX teams are responsible for creating desirable experiences for users. Yet many organizations fail to include users in the development process. Without customer input, organizations risk creating interfaces that fail.
Selecting an Online Tool for Unmoderated Remote User Testing
June 1, 2014
A good automated usability-testing tool offers recruiting flexibility, the ability to write your own tasks, and a video recording of the session.
Usability Testing for Mobile Is Easy
February 9, 2014
Testing phones, tablets, or other mobile devices with real users requires special consideration for recording equipment, room setup, and even the test users.
Talking with Participants During a Usability Test
January 26, 2014
Talk less and learn more by being prepared to use 3 sound, practical techniques for interrupting or answering users while facilitating a usability test or other behavioral research study.
Turn User Goals into Task Scenarios for Usability Testing
January 12, 2014
Guidelines for usability test tasks: engage participants by writing task scenarios that are realistic, encourage an action, and don’t give away how the interface should be used.
How to Run a Usability Test with Users Who Are on Your Site Now
December 8, 2013
Learn how to use tools like ethnio and GoToMeeting to recruit participants while they’re on your site and immediately run moderated usability studies.
Remote Usability Tests: Moderated and Unmoderated
October 12, 2013
Remote usability testing allows you to get customer insights when travel budgets are small, timeframes are tight, or test participants are hard to find.
Making Usability Findings Actionable: 5 Tips for Writing Better Reports
September 14, 2013
For usability testing to be valuable, study findings must clearly identify issues and help the team move toward design solutions.
Flexible Usability Testing: 10 Tips to Make your Sessions Adapt to Your Clients’ Needs
August 31, 2013
For testing assignments where client teams are ready, willing and able to take immediate action, being flexible with tasks within and between participants can offer better bang for your buck.
Traveling Usability Lab
September 10, 2012
User testing can be done anywhere; witness our international studies, carried out with equipment that fit in a carry-on bag.
How Many Test Users in a Usability Study?
June 4, 2012
The answer is 5, except when it's not. Most arguments for using more test participants are wrong, but some tests should be bigger and some smaller.
A/B Testing, Usability Engineering, Radical Innovation: What Pays Best?
March 26, 2012
3 approaches to better design: each has its uses, but the costs, benefits, and risks differ dramatically.
Thinking Aloud: The #1 Usability Tool
January 16, 2012
Simple usability tests where users think out loud are cheap, robust, flexible, and easy to learn. Thinking aloud should be the first tool in your UX toolbox, even though it entails some risks and doesn't solve all problems.
Usability 101: Introduction to Usability
January 4, 2012
What is usability? How, when, and where to improve it? Why should you care? Overview answers basic questions + how to run fast user tests.
Accuracy vs. Insights in Quantitative Usability
November 21, 2011
Better to accept a wider margin of error in usability metrics than to spend the entire budget learning too few things with extreme precision.
Try to Be a Test User Sometime
August 15, 2011
In pilot studies, you can occasionally relax the need for real users and let members of your own team serve as test participants. It's good for them.
Parallel & Iterative Design + Competitive Testing = High Usability
January 18, 2011
3 methods for increasing UX quality by exploring and testing diverse design ideas work even better when you use them together.
Involving Stakeholders in User Testing
May 24, 2010
Besides usability specialists, all design team members should observe usability. It's also good to invite executives. Although biased conclusions are possible, they're far outweighed by the benefits of increased buy-in and empathy.
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